Cancellation Policy

It is the 'bookers' responsibility to manage their bookings and reschedule/cancel within the time limits stated. 

You can reschedule/cancel your booking from your original email confirmation or by logging into your account. 

No reschedules or refunds are available outside of the time frames stated below:

Rescheduling Appointments

1 hr booking:  48 hours (2 days) before booked date/time

2 hr 15min booking:  72 hours (3 days) before booked date/time

Cancellations / Refunds

All refunds will be subject to a % deduction for card charges /administration fees.

1 hr booking: 

Notice given 48hrs – 72hrs (2 – 3 days) Refund = 80% of booking cost

Over 3 days: Refund = 90% of booking cost

2 hr 15min or more:

Notice given 72hrs – 120hrs (3 – 5days) Refund = 80% of booking cost

Over 5 days: Refund = 90% of booking cost

Reschedules must be used within the 8 month usage limit of your original payment date.

- Bookings are valid for 8 months from the date of the original payment, if you have not requested a cancellation for any unusable bookings before this time then your booking/s will expire and NO refund will be given.

- If you reschedule your booking to a date beyond the 8 months expiry time, your booking will be cancelled and NO refund will be given.

- If no dates are available within the 8 month period to reschedule your booking to, then you will need to cancel it and a refund will be provided if requested within the above time scales..

- Calendar bookings are open up to 120 days (4 months) ahead.

• If Woodlands Farm needs to cancel a booking you have made, 24 hours notice will be given wherever possible.